An NGO needed a practical tool to help employees and leadership understand how to apply AI in their day-to-day work. The audience had no technical background, questions were broad and varied, and answers needed to stay within a vetted knowledge base — not pull from general internet content.

What was done

Telegram bot built on a curated RAG knowledge base covering AI applications in the NGO sector
Knowledge base structured and loaded: use cases, guidelines, ethical considerations for non-profits
Conversational interface designed for non-technical users — plain language, no jargon
System prompt tuned to prevent out-of-scope responses and maintain answer quality

Staff get practical answers about AI tools at any time, without waiting for an available expert. The knowledge base approach ensures consistent, vetted responses — the assistant never speculates beyond what the organization has approved.

AI Consultant for NGO Staff — @WRT_AI_InfoBot